Your Child, The Hero - Personalized Stories - Your Mitra

SMS Terms and Conditions

Terms and Conditions for Your Mitra Order Updates, our text message program for customers in the United States: what we send, how you opt in, and how to stop.

Last updated: Oct 14, 2026

Program

Your Mitra Order Updates, sent by YOURMITRA MEDIA (OPC) PRIVATE LIMITED (yourmitra.com).

What we send

  • Order confirmations.
  • A message when your child's personalized storybook, story video or Star Moments are ready, with a link to open them.

We do not send marketing or promotional texts.

How you opt in

Customers opt in on our web checkout form only. On yourmitra.com/us/personalize/{story}, after choosing a format, the checkout sheet has an optional "Mobile number (optional)" field. Under it is an unchecked checkbox, which is enabled only once a mobile number is entered. It is never pre-checked. The checkbox label reads:

"Text me order updates. Msg & data rates may apply. Msg frequency varies (about 1–4 msgs per order). Reply HELP for help, STOP to opt out. Consent is not required to purchase. See our Terms, Privacy Policy and SMS terms."

The Terms, Privacy Policy and SMS terms links open in a new tab. We send order text messages only to customers who tick the box. Entering a number and ticking the box are both optional and neither is required to buy.

Screenshot of the Your Mitra US checkout sheet with an email, a mobile number and the unchecked text message consent checkbox with its full disclosure text and links.
The US checkout before opting in: the checkbox is unchecked.
Screenshot of the same Your Mitra US checkout sheet with the text message consent checkbox ticked.
The same checkout after the customer ticks the box.

After checkout, customers who ticked the box receive this text: "YourMitra: You're subscribed to order updates. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out."

Screenshot of the Your Mitra order confirmation page a US customer sees after paying.
What the customer sees after paying.

Customer care

If you text us, we reply only within that conversation. Texting us does not opt you in to order update messages.

Message frequency

Message frequency varies, typically 1–4 messages per order.

Costs

Message and data rates may apply.

Opt out

Reply STOP at any time. You will receive one confirmation and no further texts. Reply START to resubscribe.

Help

Reply HELP for help, or email support@yourmitra.com.

Carriers

Carriers are not liable for delayed or undelivered messages.

Privacy

We do not sell or share mobile numbers or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy and Terms.